Shipping Policy

Payment and Shipping Policy – Digilor

Payment

You will be charged when your order is placed, and all payments are subject to verification and approval before shipping, which may take several days to process.
To combat credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed and/or canceled.

Shipping Process

We typically require 2–5 business days (may vary) to process your order and transport it to our shipping partner's sorting facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items facing availability issues in the warehouse.

Once your order has started processing in our shipping department, no changes can be made, including address modifications. We will only ship to the address provided at checkout.

We ship only on business days and do not ship on Saturdays, Sundays, or holidays (exceptions may apply). Once your order has shipped, you will receive an email confirmation with delivery details.

For orders with multiple items, products may be shipped separately and received on different dates due to variations in manufacturing partner locations.

While we will do everything possible to ensure timely delivery, Digilor cannot be held responsible for circumstances beyond our control, such as postal or customs delays, holidays, extreme weather conditions, labor disputes, protests, etc. These disruptions may cause delays beyond our original delivery estimates.

👉 Standard delivery time: 7–11 business days.

Customs, Taxes, and Other Fees

International shipments may be subject to import taxes, customs duties, and/or clearance fees imposed when a shipment reaches the destination country. These fees are the sole responsibility of the recipient.

Digilor has no control over these charges and cannot predict their amount. If a shipment is refused and returned, you will be responsible for both import taxes and return shipping costs.

Since customs regulations vary from country to country, we recommend contacting your local customs office for more information.

Lost, Stolen, or Damaged Packages

Digilor is not responsible for lost, stolen, or damaged packages.
If your tracking information shows that your package has been delivered and you have not received it, please report it to your shipping provider and/or file a claim.

We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing claims.
We may not be able to approve your request if the issue is not reported.

Disclaimer – Incorrect Address

It is the buyer's responsibility to ensure that the delivery address is correct before placing an order.
We begin processing immediately, so no changes can be made after the order is placed.

If your order has already been processed by our shipping department, we will not be able to retrieve or modify it.

Feedback

We’d love to hear your thoughts, questions, or any concerns.
Feel free to contact us at info@iterpack.com to let us know how we’re doing.
We take your feedback seriously and are constantly striving to improve.